Returns & Exchanges

At Italian Diamonds, we engineer our jewelry to be a flawless extension of your signature style. However, if your piece is not an absolute perfect fit, our concierge team is here to ensure a seamless return or exchange process.

1. The 3 Months Guarantee

3-Month Return Policy

At Italian Diamonds, we proudly offer a 3-month return window. You have up to 3 months from the date of delivery to request a return for your jewellery.

To be eligible for a return, the following conditions must be met:

- The jewellery must be completely unworn and show no signs of scratches, wear, damage, or alteration.
- The item must be returned in its original and undamaged condition.
- The jewellery must be returned in its original Italian Diamonds premium packaging, along with all accompanying certificates, tags, and documentation.
- The product must be complete with all original accessories and components provided at the time of delivery.

2. Non-Returnable Items

To maintain the highest standards of hygiene and exclusivity, the following items cannot be returned or exchanged:

• Custom-designed or uniquely engraved pieces.
• Items purchased during final clearance sales (unless deemed defective upon arrival).
• Gift cards.

3. How to Initiate a Return

To initiate a return or exchange, please follow these simple steps:

1. Submit Your Return Request
   You can submit a return request through WhatsApp or our website. Please provide your Order Number, reason for the return, and a clear unboxing video and/or photos of the product.

2. Return Request Review
   Our team will review your request and notify you via WhatsApp and email regarding the status of your return request.

3. Return Shipping
   If applicable, we will provide a prepaid return shipping, depending on your region and eligibility. If a prepaid return shipping is not available, you may be required to self-ship the product to our warehouse at your own expense.

4. Pack the Product Securely
   Please pack the jewellery securely in its original Italian Diamonds packaging, including any certificates or accompanying documents, to prevent damage during transit.

Once we receive the returned product, our team will inspect it and proceed with the return or exchange according to our policy.

4. Inspection and Refunds

Once your return is received at our facility, it will be inspected by our quality assurance team. We will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the funds to reflect in your account, depending on your bank or credit card issuer.

5. Exchanges

If you need to exchange a piece for a different size or style, please initiate the process through our support email. We process exchanges for items of equal value. If the new item is of greater or lesser value, a separate invoice or partial refund will be issued accordingly.

6. Damaged or Defective Items

Every piece undergoes rigorous quality control. However, in the rare event that your jewelry arrives defective or damaged, please contact us at support@italiandiamonds.in within 48 hours of delivery with photographic evidence. We will immediately arrange for a complimentary replacement.